Tech Customer Spt Coordinator I
Manilaonsitemid
Posted today · via Workday
About this role
This is an entry-level, post-sale technical support role on the Product Support team, focused on first-response support, case understanding, triage, and analysis. The role follows established procedures to gather information, remove ambiguity, and ensure issues are comprehensively understood before resolution or passing on to the next tier. You will manage inbound support tickets and calls while delivering consistently high-quality, empathetic support to institutional administrators, faculty, and staff. You will use strong cognitive and analytical skills to manage complexity, learn from prior cases, and gradually build diagnostic expertise across Interfolio & Pure’s suite of products.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateamssalesforce