Customer Success Manager Large Law Accounts (Legal Tech)

Home based-Massachusettsonsitemanager$72K$119K

Posted today · via Workday

About this role

Do you have a JD? Are you passionate about helping legal professionals transform the way they work through technology and AI? Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships? About the Role The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: tableau, salesforce, gong

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Home based-Massachusetts. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableausalesforcegong

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