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RelxCustomer Support/Ops Coordinator I
Manilaonsitemid
Posted today · via Workday
About this role
The Customer Support/Ops Coordinator is responsible for processing customer requests for vital records while ensuring accuracy, compliance, and exceptional service. This role involves handling new order documentation, navigating internal tools and references (VPS, VitalChek Intranet, and VitalChek Website), and adhering to agency-specific requirements. The coordinator provides timely and accurate information, resolves inquiries at first contact whenever possible, and directs customers to the appropriate department if needed. Accountabilities: Process new orders for customers for vital record requests and payment services requests. Familiarize tools and references (VPS, Vitalchek Intranet and Vitalchek Website) for each agency being serviced.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: render
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
render