R
RelxResearcher Support Agent
Chennaionsite
Posted 2 days ago · via Workday
About this role
Research Support Agent Do you like collaborating across teams to deliver success for customers? Would you like to provide first-class guidance and support to the customer? About our Team Researcher Support is a global department with teams located in Chennai, Tokyo, Beijing and the Philippines (supplier). The department is responsible for resolving approximately 1 million researcher queries per year and is recognised by customers for it’s high-level of customer service, with year-to-date customer satisfaction score exceeding 90%. Despite the successful measurements of the level of service we provide, we are ambitious and we want to do even more for our customers to ensure their success. Researcher Support lives to the values of our customer centric organisation.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sigma, jira, teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chennai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sigmajirateams