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Relx

Technical Support Representative

Manilaonsitemid

Posted today · via Workday

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About this role

To provide CIRIUM customers with a high level of customer services responding to all enquires received via live chat and or email To provide first level contact and convey solutions to CIRIUM Customers through troubleshooting intermediate product issues Manage and handle both inbound telephone calls and emails for the CIRIUM Customer Service queue both on technical aspect and product inquiries while managing high level of customer care Manage and maintain helpdesk ticket tracking software used Update customer data and produce activity reports, ensuring proper recording, documentation and closure Follow up with customers, provide feedback and see problems through to resolution Work alongside colleagues in the Americas and EMEA/APAC Client Services teams Properly escalate unresolved queries…

Read the full description on Relx's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: render, jira, confluence, teams, salesforce

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Manila. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

renderjiraconfluenceteamssalesforce

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