Service Desk Analyst I
Remote - USARemote (US)mid$39K – $54K
Posted today · via Workday
About this role
POSITION SUMMARY: The Service Desk Analyst I provides first level end-user support and incident diagnosis for Republic Services’ applications, endpoints, and infrastructure. The Service Desk Analyst I acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions, and manages ticket routing and incident resolution with other IT resources. PRINCIPLE RESPONSIBILITIES: Responds to incoming interactions initiated via phone, email, self-service, or chat. Fulfills incoming service requests. Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
go
More at Republic
- View →**$5000 Sign On Bonus** Heavy Equipment PM TechnicianCotulla, TX, USA
- View →Maintenance Shop Technician BIvyland, PA, USA
- View →Driver Trainee - Train for CDLSpringfield, IL, USA
- View →Relief DriverSauk Rapids, MN, USA
- View →Diesel Technician ($5K Sign-On Bonus)Sauk Rapids, MN, USA
- View →CDL B Driver (Frontload Commercial)Eden Prairie, MN, USA