Engineer, IT Helpdesk, India
Bangaloreonsitemid
Posted 2w ago · via Workday
About this role
UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN YOUR PASSION FOR EXCELLENCE STARTS HERE!! 1. Ticket Operation - 30% Monitor the ticket system, respond user support requests in a timely, standardized, and customer service-oriented manner. Operate, maintain and improve RSP’s system and equipment. Escalate situations requiring urgent attention or additional assistance to ensure effective IT infrastructure to meet the business needs. 2. Areas Operation and Improvement - 30% Maintain, operate, optimize IT areas of responsibilities (e.g., Software deployment, Reporting, Purchasing, etc.) to improve Helpdesk services and systems. 3.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Bangalore. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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