E-Broking Operations Manager
DKI Jakartaonsitemanager
Posted today · via Workday
About this role
Responsibilities : Provide advice to internal and external customer. Communicate courteously with customers by telephone and / or email / Chat platform Investigate and solve customers' problems that have been passed on by customer service support, due to it’s complex or long-standing nature. Keep accurate records of discussions or correspondence with customers. Develop feedback or complaints procedures, for example by conducting customer satisfaction survey. Improve customer service quality and operational efficiency by setting standard operating procedures and policies. Train staff to deliver a high standard of customer service. Lead and supervise a team of customer service support. Learn about the company’s product manuals, online platform and keeping up to date with changes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in DKI Jakarta. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
More at RHB Bank Berhad
- View →Specialist, Corporate PropositionKuala Lumpur
- View →Online Trading SupportMedan Branch
- View →Online Trading SupportPekanbaru Branch
- View →Personal Financial ConsultantSelangor
- View →Senior Relationship Manager-Malaysian Large Corporates 2Kuala Lumpur
- View →Senior Customer Analytics SpecialistKuala Lumpur