Customer Care Specialist
Laytononsitemid
Posted today · via Workday
About this role
POSITION SUMMARY: The Customer Care Specialist is a customer experience subject matter expert, and with general direction and supervisor oversight, as well as in-depth knowledge of Company services and processes, is responsible for processing and resolving escalated customer requests that are complex in nature in a timely, accurate, and customer-focused manner. PRINCIPLE RESPONSIBILITIES: Support and oversight from the Customer Care Supervisor, provides resolution of complex escalated customer service concerns. Responding in a professional, empathetic, and courteous manner to escalated customer concerns to reach an expedient solution that meets the customer’s needs and expectations.…
Read the full description on RICHMOND SANITARY SERVICE's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Layton. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
gosalesforce
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