Service Desk Analyst I
USA - RemoteRemote (US)mid$43K – $59K
Posted today · via Workday
About this role
POSITION SUMMARY: The Service Desk Analyst I provides first level end-user support and incident diagnosis for Republic Services’ applications, endpoints, and infrastructure. The Service Desk Analyst I acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions, and manages ticket routing and incident resolution with other IT resources. PRINCIPLE RESPONSIBILITIES: Responds to incoming interactions initiated via phone, email, self-service, or chat. Fulfills incoming service requests. Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.…
Read the full description on RICHMOND SANITARY SERVICE's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
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Free · no card · written explanation included
Skills in this role
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