Sr Service Engineer
Chengduonsitesenior
Posted today · via Workday
About this role
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position 负责指定区域内技术服务 主要工作职责 : 1. 日常仪器及配套解决方案的维护和维修工作 2. 根据技术手册的要求，独立完成安装，保养和常见故障排除的工作 3. 不断提高责任客户满意度和忠诚度 4. 收集并反馈客户需求及最新市场动态信息，协助相关团队持续优化升级解决方案 5. 充分理解公司的相关服务工作流程，并能严格遵照执行 6. 熟练地运用工具，例如Rexis和Grips等，不断学习和提高维修技能 7. 根据公司服务流程要求，及时和准确地更新维修数据 8. 协同应用技术，客户服务及其他人员解决问题，加快维修进度 9.通过现场调查，工程变化和整体产品知识制作服务手册和报告 10.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chengdu. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included