Head of Customer Experience
Singaporeonsitedirector
Posted 3w ago · via Teamtailor
About this role
Role Summary The Head of Customer Experience will lead the design and delivery of outstanding, consistent customer journeys across our clinics and digital channels. This role is accountable for setting the customer experience strategy, defining service standards and processes, and partnering with Clinic Operations, Marketing to drive improvements in patient satisfaction, retention, and lifetime value. The role requires a strategic leader who is hands-on in implementing CX programs, coaching frontline teams, and using data and feedback to continuously enhance the patient experience. Key Responsibilities Create and execute a patient-focused customer service strategy that fosters loyalty, trust and high patient satisfaction.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: swift, aws, teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Singapore. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
swiftawsteams