Assistant Manager, Service Delivery, India

UNLEASH YOUR BEST SELF JOIN. LEARN. ADVANCE. EARN YOUR PASSION FOR EXCELLENCE STARTS HERE!! 1. Talent Inventory - 20% Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. 2. Client Services - 20% Oversee the daily operations of each client teams to ensure client satisfaction; Manage email, phone or in-person interactions with clients to maintain and enhance client relationship; Execute company-wide client related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. To ensure consistency and control of automation. 3.…