Customer Service Representative
Guadalajaraonsitemid
Posted 9mo ago · via Workable
About this role
Salvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support as they navigate our software solutions. You will assist with inquiries, resolve issues, and provide information that enhances customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat promptly and professionally. Assist customers in troubleshooting software-related issues, providing step-by-step guidance. Document customer interactions and feedback to improve service delivery and product offerings. Collaborate with the technical support team to escalate and resolve complex issues.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Guadalajara. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included