SCUK Ombudsman & Escalated Complaints Team Leader

Redhillonsite

Posted today · via Workday

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About this role

SCUK Ombudsman & Escalated Complaints Team Leader Country: United Kingdom Why apply for this role? This is an excellent opportunity to lead a specialist team responsible for managing complaints referred to the Financial Ombudsman Service (FOS), helping to deliver fair, timely and well-evidenced outcomes for customers. As Ombudsman & Escalated Complaints Team Leader, you’ll play a key role in supporting the business to strengthen complaint handling, improve customer outcomes and reduce avoidable FOS referrals. You’ll lead, coach and develop a dedicated case-handling team, providing technical guidance on complex and sensitive cases while using insight from FOS decisions, trends and MI to drive continuous improvement across Customer Relations and wider business areas.…

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Recency

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This role is based in Redhill. We weight your proximity and willingness to relocate.

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