Customer Service Consultant
Pasigonsitemid
Posted 2 days ago · via Teamtailor
About this role
Customer Service Consultant (Near-shore) is accountable for providing customer service excellence to existing AccessPay salary packaging customers in handling general enquiries. Measured by customer feedback and internal reviews, it provides for quality support within agreed service levels and time frames. A critical link between AccessPay and our customers, the Service Centre is vital in driving customer satisfaction and business goals, with team members servicing over 100,000 customers. Responsible for Providing timely, accurate and high-quality customer service to customers, via phone and email. Providing resolution to all generalqueries and account management information on services.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pasig. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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