Customer Service Officer
Pasigonsite
Posted today · via Teamtailor
About this role
Position Summary As a key member of our customer service department, you will play a vital role in ensuring the highest level of satisfaction for our valued pet owners who are part of the client's program. This role involves effective communication, problem-solving skills, a genuine passion for pets' well-being, and a strong focus on customer retention. Key Accountabilities/Responsibilities The responsibilities include the following: Respond to all customer enquiries received via phone, chat, email, and helpdesk in a timely manner. Aim for one touch customer service experience. Handle client dispute and complaints upholding the values of the company, terms, and conditions of the membership.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Pasig. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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