reqspace
Start free trial →
S
Satelliteoffice 1742766257

L1 Service Desk Engineer

Pasigonsitemid

Posted today · via Teamtailor

See if I'm a fit →Tailor my resume for this role →Apply on Teamtailor ↗

About this role

The Role The L1 Service Desk Engineer is accountable for resolving client incidents and requests at first contact wherever possible and for leaving every interaction in a better state than it was found. This includes restoring service, providing clear communication, capturing accurate records, and using or improving knowledge so issues are easier to resolve next time. The role plays a critical part in service reliability by making correct triage decisions, escalating with full context when required, and preventing avoidable rework through disciplined execution. How work is handled at L1 directly shapes client confidence, team efficiency, and downstream workload.…

Read the full description on Satelliteoffice 1742766257's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Pasig. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
See if I'm a fit →

Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

More at Satelliteoffice 1742766257

See all open jobs at Satelliteoffice 1742766257 →