CX Innovation Specialist

Position Summary 1. Promote all kinds of necessary service plans by managing all the processes that customers experience. 2. Solve quality problems at an early stages and minimize the loss through technical support when quality issues occur to customers. 3. Secure the level of quality for customers by carrying out quality collaboration with customers. Role and Responsibilities 1. [Customer quality management] Participates in activities to secure the quality competitiveness of company and customers, and communicate with customers for the quality management. 2. [Quality issue response] Respond to problems by analyzing defects related to customer's claim, finding the root cause and establishing response measures. 3.…