Customer Service Representative - Laboratory Billing

City/State Norfolk, VA Work Shift Multiple shifts available Overview: Sentara Health is hiring a customer service representative to work full time days with the billing and client services department in the consolidated lab. *This is a remote position A customer service representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.…