Principal Manager (MXD)
Paya Lebar Quarter 2 (SSG)onsiteprincipal
Posted today · via Workday
About this role
[What the role is] The Marketing & Experience Design Division (MXDD) leads the delivery of seamless, customer-centric experiences through customer journey design, service excellence and data-informed optimisation for the Skills and Workforce Development Agency (SWDA). We are seeking a Principal Manager to lead our Customer Experience Quality Assurance, Training, Knowledge Management, and Digital Channel Development functions. Reporting to the Deputy Director, this is a team leader position focused on customer experience (CX) with direct oversight of a team.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, teams
2
Level fit
This role is principal-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Paya Lebar Quarter 2 (SSG). We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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