Product & User Operations
via Ashby
About this role
Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.
We're looking for someone to own the relationship between our product and our users, keeping them unblocked, turning their feedback into product insights, and building systems that make every interaction count.
What you'll do
- Serve as the primary point of contact for user questions, feedback, and escalations.
- Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.
- Build and maintain support workflows, knowledge bases, and self-serve resources.
- Aggregate and synthesize user feedback into product insights that influence the roadmap.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included