Customer Support Specialist (Night Shift)
remotemid$29K – $34K
via Ashby
About this role
Why Sintra?
50,000+ small business owners use Sintra every day. Not because it's another SaaS tool — but because our AI helpers actually feel like teammates. They reply to customers, post on social media, analyze data, and much more. For someone running a business alone, this is the first time they've had help that actually helps.
We've built something people care about. Now we need to make it great.
What you'll do:
- Handle customer inquiries across support channels
- Resolve issues quickly and accurately
- Contribute to a seamless overall customer journey
- Build and maintain support automations
- Collaborate closely with the development team on technical or complex cases
- Document feedback and escalate issues as needed
Who we're looking for:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: workday
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
workday