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SLA Singapore Land Authority

Principal Manager (MXD)

Paya Lebar Quarter 2 (SSG)onsiteprincipal

Posted today · via Workday

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About this role

[What the role is] The Marketing & Experience Design Division (MXDD) leads the delivery of seamless, customer-centric experiences through customer journey design, service excellence and data-informed optimisation for the Skills and Workforce Development Agency (SWDA). We are seeking a Principal Manager to lead our Customer Experience Quality Assurance, Training, Knowledge Management, and Digital Channel Development functions. Reporting to the Deputy Director, this is a team leader position focused on customer experience (CX) with direct oversight of a team.…

Read the full description on SLA Singapore Land Authority's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: go, teams

2

Level fit

This role is principal-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Paya Lebar Quarter 2 (SSG). We weight your proximity and willingness to relocate.

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Skills in this role

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