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SLA Singapore Land Authority

Senior Manager (Service Excellence)

PAS-Peoples Association Headquartersonsitemanager

Posted today · via Workday

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About this role

[What the role is] • Develops and implements service excellence initiatives in People’s Association (PA) to strengthen the organisation’s service capabilities to deliver great service experience across PA’s service channels and touch points. • Develops, and implements organisational excellence initiatives in PA to build capacity and culture for transformation and change, to improve PA’s effectiveness for the long-term. [What you will be working on] SERVICE EXCELLENCE Collaborates with stakeholder divisions to develop, review and implement the Service Excellence, Service Transformation and Service Performance framework and organisation-wide systems that will strengthen the service capabilities in PA to meet the needs of residents.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in PAS-Peoples Association Headquarters. We weight your proximity and willingness to relocate.

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