Contact Center Supervisor
Tampaonsite$42K – $92K
via Greenhouse
About this role
Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.
At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!
As a Contact Center Supervisor, you’ll guide a high-performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.
What You’ll Do
Lead, coach, and develop a team of representatives to drive performance and service excellence
Monitor team productivity, call metrics, and performance trends to improve outcomes
Support escalations and complex issues while ensuring high-quality resolutions…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: power bi
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Tampa. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
power bi