Service Delivery Lead

Job Description This role leads the operations behind one of our biggest client accounts, working in close partnership with the Key Account Manager. You'll own how the account runs day to day, so the Key Account Manager can focus on commercial strategy and client growth. Your job is to keep the whole account running smoothly and to keep making it better. You'll spot where processes are slowing the team down and fix them, and you'll find the places where automation or AI could make the work faster and more reliable. You won't build the automations yourself — but you'll understand what's possible, and brief our technical teams clearly so they can build it.…