Director, Customer Operations

The Director of Customer Service & Customer Operations is responsible for leading Smart Care's centralized Customer Operations organization, overseeing Customer Service, Dispatch, Workforce Management, Quality Assurance, and Customer Escalation functions. This leader is accountable for delivering a consistent, world-class customer experience while driving operational excellence across every customer interaction. Reporting to the Vice President – Field Support, the Director leads a diverse organization of onshore and offshore team members responsible for supporting customers throughout the service lifecycle, from initial service request through technician dispatch, service completion, and issue resolution.…