Head of Customer Success 12 month FTC
Worthingonsitedirector
Posted 6 days ago · via Teamtailor
About this role
This is is a pivotal leadership role responsible for delivering outstanding end-to-end customer outcomes across the SME customer lifecycle. Reporting into senior leadership, this role will lead the strategic and operational performance of customer service, complaints, debt management, and customer lifecycle activities, ensuring exceptional service while driving commercial performance through improved customer retention, revenue protection, cash collection, and cost-to-serve. You will lead the stabilisation and transformation of the Customer Success function, creating a high-performing, customer-focused operation that delivers consistent, right-first-time service.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is director-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Worthing. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams