Customer Service Specialist

Job Description Key Responsibilities: Returns, Repairs, and Complaint Management Create and manage returns. Validate all return requests against the Global Return Policy. Generate RA numbers, shipping labels, and tracking details. Intake and report complaints following FDA and internal policy within 24 hours. Liaise with warehouses, sales reps, and international teams to manage unknown returns and resolve entry issues. Maintain accurate equipment records and manage non-return product billing and credit. Quoting, Order Processing, and Customer Support Create and manage product/service quotes and capital orders. Ensure discount compliance, audit readiness, and proper documentation. Monitor backorders, process substitutions, and track open orders.…