PSP Support Agent – Junior
Beogradonsitejunior
Posted yesterday · via Teamtailor
About this role
Overview: SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems. Purpose of the Role: Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow. Key Responsibilities: Process customer and payment system requests via the Jira helpdesk and email. Monitor and maintain the stability of payment systems. Work directly with payment systems. Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports. Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, teams
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Beograd. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jirateams