Service Delivery Manager – Senior
Warszawaonsitemanager
Posted today · via Teamtailor
About this role
Overview: SOFTSWISS is hiring a Senior Service Manager to join our team. We are looking for a proactive and operationally driven professional to own the stability, reliability, and continuous improvement of our production services. Purpose of the role: As a Senior Service Manager , you will own the operational excellence of our production services, ensuring they remain stable, reliable, and continuously evolving to meet business and customer expectations. You will lead key IT Service Management processes, including Incident, Problem and Change Management, working closely with engineering, product, support, and customer-facing teams to drive operational excellence, improve service quality, and strengthen organisational resilience.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: kubernetes, pagerduty, grafana, prometheus, jira…
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Warszawa. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
kubernetespagerdutygrafanaprometheusjirateams