Senior Customer Success Manager(ANZ)
Australiaonsitemanager
Posted 1w ago · via Lever
About this role
Role Summary As a Senior Customer Success Consultant for our MDR team, you are a critical part of our customers’ adoption of Sophos’ Managed Detection and Response (MDR) service. You will act as a point of contact, establishing relationships to facilitate efficient onboarding, implementation of MDR components, and real-time support and strategy. You will own the relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals. Leveraging this customer knowledge and your expertise in Sophos’s products and services, you will support ongoing adoption and strategy to ensure your customers understand and maximise value from their investment in Sophos MDR.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Australia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included