Customer Success Associate, Luumo

Cape Townonsitejunior

Posted today · via Teamtailor

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About this role

Mission As a Customer Success Associate for Luumo, you are the frontline support and execution specialist for our global client base. Your mission is to ensure that clients have a seamless experience across the Luumo suite (GHG, Targets & Roadmaps, Climate Risks.). You will support the Customer Success Team Lead in onboarding new users, troubleshooting technical hurdles, and maintaining the internal knowledge base. You play a critical role in driving platform adoption by ensuring that no technical or operational blocker stands in the way of a client’s climate action journey. How We Measure Success: Response Time & Resolution Rate: Speed and quality of support provided to Luumo users via internal and external channels.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: power bi, jira, confluence, teams, salesforce

Level fit

This role is junior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Cape Town. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

power bijiraconfluenceteamssalesforce

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