Patient Experience & Service Recovery Advisor

MO-REMOTEremote$52K – $104K

Posted today · via Workday

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About this role

It's more than a career, it's a calling. MO-REMOTE Worker Type: Regular Job Highlights: Make a meaningful impact on the patient experience by serving as a trusted advocate for patients, families, and care teams. In this role, you'll lead service recovery efforts, resolve complex concerns, identify opportunities for improvement, and partner across the organization to enhance patient satisfaction, loyalty, and quality outcomes. If you're passionate about communication, problem-solving, and creating exceptional healthcare experiences, this is an opportunity to drive positive change every day. Scheduling & Logistics: The position is hybrid. Candidates must reside within the metro St. Louis region. Standard work schedule is Monday through Friday, 8:00 AM to 4:30 PM.…

Read the full description on Ssmh's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: less, power bi, monday, teams

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

lesspower bimondayteams

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