Application, Infrastructure & Service Management, AVP

Burlington Massachusettsonsite$90K – $158K

Posted today · via Workday

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About this role

Tech Support: Respond to requests for technical assistance via Teams, Email. There may be minimal travel involved. Diagnose software issues and recommend the appropriate solution. Analyze problems, answer questions, and provide training as needed. Work closely with engineering/QA teams. Identify and test workarounds for deficiencies in the software. Research issues with third party software. Follow standard set of procedures and methods when responding to customer requests or inquiries. Contribute to the continuous enhancement and improvement of support processes and methods. Successfully handle “sensitive” issue related situations that affect the perception of how CRD resolves customer problems.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql, azure, teams, xml

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Burlington Massachusetts. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqlazureteamsxml

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