Associate System Analyst,Senior Associate

Hyderabadonsitesenior

Posted today · via Workday

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About this role

Primary Purpose of Position:   Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services. Essential Functions:   Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.   Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.   Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.…

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