Operation Client Service, AVP

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience. Responsibilities: MANAGEMENT • Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues • Manage the change management administration and communication with clients. • Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.…