Security Administration Senior Help Desk Associate, Senior Associate

About the Role We are seeking a customer-focused Help Desk Representative to provide first-line support to our global employee and client community. In this role, you will be responsible for resolving system access and user account issues, delivering exceptional customer service across multiple regions, and ensuring all interactions are handled with professionalism, accuracy, and discretion. Key Responsibilities Provide internal Help Desk support via phone and chat to a global employee and client base. Handle inquiries related to application access, user ID management, password resets, and account administration. Troubleshoot and resolve system access and user account issues using established Help Desk standard operating procedures (SOPs) and the internal knowledge base (KB).…