Service Operations – L1 Centralized Service Manager, Vice President

Kilkennyonsitevp

Posted yesterday · via Workday

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About this role

Role Purpose The L1 Centralized Support Manager sits at the operational center of gravity for production support, providing standardized, scalable execution across applications and infrastructure. This role is accountable for driving consistent triage, monitoring, and execution , industrializing how L1 support runs through SOP discipline, automation, and service standardization , and enabling a unified “ One State Street ” operational model that scales with the firm’s growing technology portfolio. Key Responsibilities L1 Operations Leadership : Lead a unified, 24×7 L1 support organization as the point of accountability, ensuring standardized first-line incident triage, monitoring, and execution across all applications and infrastructure for consistent, stable service delivery worldwide.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: tableau, power bi

Level fit

This role is vp-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Kilkenny. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

tableaupower bi

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