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Strayer

WFE Operations Support Rep (Bilingual-Spanish)

Remoteremote$41K – $62K

Posted 2w ago · via Workday

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About this role

WFE Administrative Support Representative is responsible for the support of WFE users. You will be the first point of assistance for prospective students helping them navigate the platform, resolve technical issues and act as triage for general benefit and education questions. You will also help process request tickets and administrative activities. Essential Duties and Responsibilities: Staff an inbound phone queue during established hours of operation. Monitor inbound email and Live Chat interactions during hours of operation. Provide direct support for students with a technical issue. Track all prospect and student interactions in our CRM and email systems. Serve as first point of contact and direct users to the appropriate team/individual for service.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: salesforce

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

salesforce

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