Business Process Associate - 1st Shift (Hybrid)

Work Flexibility: Hybrid Schedule: 1st Shift: Mon – Fri, 8a – 5p Hybrid: In office 3 days/week Overtime based on business needs What you will do As the Business Process Associate, you will support and lead continuous improvement efforts within Customer Service by identifying process gaps, analyze root causes, and help implement sustainable solutions. Support continuous improvement initiatives and projects, under the guidance of leadership, by identifying process gaps, analyzing root causes, and supporting the implementation and sustainment of process changes using business process improvement, problem-solving, and change management practices. Assist with maintaining and updating business process documents under guidance to ensure accuracy and usability.…