Customer Service Agent Lead, Patient Care Services
Santa Barbaraonsitesenior$62K – $90K
Posted today · via Workday
About this role
We are so glad you are interested in joining Sutter Health! Organization: SC - Sansum Clinic Position Overview: Receives intermediate to complicated level customer inquiries and escalations regarding one or more service delivery team areas, and responds by providing in-depth research in order to resolve, escalate higher, and/or close issues. Provides overflow support for incoming customer inquiries and service requests by email and web portal. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Santa Barbara. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
monday
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