Customer Support Lead
senior$65K – $75K
via Ashby
About this role
(Job Application Link) https://jobs.ashbyhq.com/swishbreaks/784316dc-2db6-46ab-b252-eeb32eac2dbd
THE OPPORTUNITY
Swish Breaks is one of the fastest-growing names in live commerce, reaching collectors across Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality standards, and escalation paths that deliver a seamless experience across every touchpoint. You'll be hands-on, creating a support operation that scales while ensuring every interaction strengthens trust, loyalty, and the overall member experience.
RESPONSIBILITIES
You will:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: zoom
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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