Workforce Planning Analyst
Melbournehybridmid
Posted 2w ago · via Workday
About this role
As our Workforce Planning Analyst, you’ll be responsible for forecasting, scheduling, and optimising resources to ensure our Customer Service Centre meets service levels and business objectives. You’ll use data-driven insights to support decision-making, improve workforce efficiency, and enhance the customer experience. This role combines analytical expertise with strong stakeholder engagement and a collaborative approach to problem-solving. This is a permanent role and can be based in either our Melbourne or Dandenong South office. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our team to grow professionally. Our people make all the difference in our success.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Melbourne. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included