Senior Customer Success Manager
Maadihybridmanager
Posted 2w ago · via Recruitee
About this role
About the Role As a Senior Customer Success Manager at Synapse Analytics, you are the primary owner of the client relationship from the moment a product goes live. You are the face of Synapse to our clients post-deployment — a trusted advisor who ensures they are continuously extracting value from our AI-powered credit and risk products, that the product is performing as expected, and that the relationship is healthy, growing, and built on confidence in Synapse as a long-term partner. This is not a passive relationship-maintenance role. You will be deeply embedded in your clients' day-to-day realities, proactively identifying friction points, product gaps, and expansion opportunities.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: notion, teams, salesforce, hubspot
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Maadi. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
notionteamssalesforcehubspot