VP, Enterprise Capacity Planning & Forecasting

Cincinnati West Chester Hubonsitevp$130K – $210K

Posted 3 days ago · via Workday

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About this role

Role Summary/Purpose: The Vice President, Enterprise Capacity Planning & Forecasting will lead the modernization and enterprise integration of capacity planning and workforce recommendations across Synchrony’s Servicing, Collections & Recovery, and Complaints operations. This leader will transform current planning processes into a standardized, automated, and recommendation-driven enterprise capability—evolving from static/deterministic methods to probabilistic, scenario-based, and AI-enabled planning. The VP will deliver executive-ready insights and tradeoff analyses that connect capacity decisions to operational KPIs, customer outcomes, compliance obligations, and financial performance.…

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This role is based in Cincinnati West Chester Hub. We weight your proximity and willingness to relocate.

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