Customer Support & Operations Associate
Cape Townremotejunior
Posted 4mo ago · via Recruitee
About this role
Our client is looking for a strong communicator and AI-native professional to join their Customer Success team. In this role, you will act as the right hand to the CSM, ensuring customers are well supported, processes are automated, and growth targets (reviews and upsells) are achieved. This is not just about responding to chats, it’s about strategically optimising the customer journey using the latest technology. Requirements What You’ll Do Customer Engagement: Manage live chat support with high responsiveness and empathy. Strategic Growth: Proactively identify opportunities for upselling and systematically drive high-quality App Store reviews. HubSpot Mastery: Build and maintain integrations, custom reports, and automated workflows to keep our CRM running like a clock.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: gemini, hubspot, outreach
2
Level fit
This role is junior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
geminihubspotoutreach