Customer Success and Implementation Specialist

Remote - USARemote (US)mid

Posted today · via Workday

About this role

Job Description: Onboard net-new clients through installation, configuration, and initial training from kickoff through go-live Provide ongoing training and platform education to current clients adopting or expanding eCommerce use Conduct remote training and support sessions via Microsoft Teams and GoTo Assist Install, configure, and test Tablet POS hardware, including EMV readers, receipt/kitchen printers, iPad stands, and cash drawers Deliver structured training sessions on POS and eCommerce software, from core fundamentals through advanced club and processing setup Troubleshoot Tablet POS hardware and software issues during and after installation Maintain accurate, complete training records and documentation in the CRM/project management system Identify and flag onboarding or training g…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teams

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