Manager, Support Operation

Canada - Markham - Ontarioonsitemanager$70K – $80K

Posted 2 days ago · via Workday

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About this role

Job Description: Support Manager - SpaSoft SpaSoft by Jonas Hospitality The Support Manager supervises Spa Soft’s support operations. This person is a role model for the support team and ensures that services are delivered in a professional and timely manner. This includes providing supervision, technical consultation, and solutions for pre and post installation work. In addition to overseeing the support team, this person works closely with the Director of Client Services towards consistently improving global customer service. The Base salary for this role is $70,000-$80,000 JOB RESPONSIBILITIES: Provide leadership to SpaSoft support team in delivering excellent customer service Manage the case workload. Analyze, prioritize, and delegate support cases.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Canada - Markham - Ontario. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sql

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